• info@act360.com.np
  • 9801136041
ACT360-logo
  • About
    • Our Story
    • Meet The Team
    • Brand Resources
  • Expertise
  • Projects
  • Careers
  • Resources
    • Blog
    • Facebook Ad Forecast Calculator
  • Contact

Month: May 2019

Setting up an NPS Feedback System with Google Suite

Posted on May 31, 2019Aug 9, 2019 by Amod Niroula
Setting up an NPS Feedback System with Google Suite

We have been hosting Digital Marketing workshops for a few months now. As we do with all the projects for instant and actionable feedback, we implemented NPS (Net Promoter Score) for these workshops as well.

Measuring this feedback is important for us to continually improve our workshops and deliver the best knowledge sharing platforms to the attendees.

In this blog, we share how we set up an NPS system for the DM workshops that we run. You could also consider a similar approach when you set it up with your project or product or service.

The Form

We created a fairly simple Google Form to record feedback.

The original NPS system only asks one question, as outlined in our previous blog about NPS. However, businesses also follow up this question by asking specific questions to understand the reason behind that score.

In our case, we decided to ask a few more follow-up questions as well, which include:

  1. Things that people liked about the workshop, so that we don’t omit it in the future, and try to improve the same.
  2. Things that people did not like so that we can omit it, or have a better way to explain the same, or add in things we missed.
  3. How much value they think the workshop is worth. This is for the future, when we plan to run paid workshops for specific digital marketing streams.
  4. If they want to try out our CRM platform. In the workshop, we discuss very briefly about our CRM platform, and we want to see if there are any potential leads for the same.

Offline Forms

For the workshop, we thought it would be inefficient to ask people to fill up the form online, so we just printed it out and gave it to everyone at the end of the workshop. It takes them around 2-4 minutes to fill this form. It is really important to do this right away, because everything is fresh and (hopefully) genuine.

Depending on where your products / service delivery happens, you may choose to carry out the survey offline of online. For example, if we were trying to get an NPS score for an online delivery platform, we would likely just send out the Google Form that we created.

Feeding the data

After we have collected all the responses, we will now feed this data to our NPS system using the same form we have created. For this, one of our employee inputs the data in the form (which we generate with a pre-filled link of the date of the workshop).

As we start to have different kinds of workshops, we will probably also have a field for a specific course (which will be again pre-filled).

Backend Automation

As our backend, we just use Google Sheets.

Google Sheets automatically connects with Google Forms and you get all the data in your connected spreadsheet. And because the calculation engine is as powerful as Microsoft Excel, it gives us live data of our NPS as the feedback is filled in.

To automate the sheet, we have created two additional sheets which automatically calculates the NPS and lists out people who are interested in using CRM360. The NPS is calculated for each workshop (separated by dates).

These scores are a real eye-opener, because we thought the first workshop was a lot better than the second one, but the audience had a different view. It was also satisfying to know that we were improving our workshops with time.
At the time of writing this blog post, our overall NPS is at 34.62%.

Given the fact that NPS can be from -100% to 100%, this is an “Okay” rating, and there is room to improve.

In particular, we will try hard so that there are no detractors in this workshop because they will really hurt the brand.

Your team should also have a similar system that tracks customer feedback

We will be more than happy to discuss ways to implement the same in your teams. Call us at 9801136042 or fill out our enquiry form to book a free 1 hour consultation with our experts.

Posted in Doing Awesome ThingsLeave a Comment on Setting up an NPS Feedback System with Google Suite

What is Net Promoter Score?

Posted on May 31, 2019Sep 7, 2020 by Amod Niroula
What is Net Promoter Score?

Client feedback is very important to us, and to measure customer feedback, we try to implement NPS (Net Promoter Score) in all our projects and engagements. We have received several queries about this methodology and in this blog we attempt to explain the same.

What is NPS?

NPS is a management system that measures customer feedback. More precisely, it tries to measure customer loyalty, and whether the customers are likely to promote your business / services / products or discourage others to use them. The tool has enjoyed widespread acceptance as more than two-thirds of Fortune 1000 companies use it.

The survey consists of one basic question – an 11 point scale (0 to 10) that seeks an answer to the question “ “How likely are you to recommend this business / product / service to a friend or colleague?”

The Promoters

As shown in the graphic, customers who answer 9 and 10 are marked as promoters. Promoters are people who are not only likely to use your service / product again, but also influence / recommend their friends, family and colleagues to use your products / services.

In customer satisfaction terms, these customers are the ones who were delighted by your offering.

The Detractors

Customers who give a score of 6 or less are detractors. These are customers who did not have a good experience with your offering. It is likely that these customers will be a source negative “word-of-mouth” and spread the bad experiences to their circle of influence.

This will hence detract their friends or family to use your products and services.

The Passives

The people who answer 7 and 8 had an okay experience and are not really likely to have an opinion (good or bad) about the brand, and hence, do not really influence the promoter score of our offering.

The Score

To calculate NPS, we subtract net percentage of detractors from the net percentage of promoters. NPS scores can vary from -100% (all customers are detractors) to 100% (all customers are promoters). A positive NPS is what all brands should strive to have. It is also a good practice to know what the industry standard NPS score is.

Are you planning to implement an NPS feedback system in your organization?

Give us a call today at 9801136042 or fill out this form to book a FREE 1 hour consultation with our expert consultants.

Posted in Digital MarketingLeave a Comment on What is Net Promoter Score?

Shailendra Raj Giri – Investment Lessons from an HR Expert

Posted on May 28, 2019Jun 24, 2019 by ACT360
Shailendra Raj Giri – Investment Lessons from an HR Expert

On May 19, we invited Shailendra Raj Giri (CEO of Merojob.com) to share his experience with us. Shailendra Ji has over 18 years experience in the field of HR. He also closely follows technology and how it can enable better HR management, helping organizations achieve a higher level of productivity.

During his interaction, he highlighted the importance of investing in yourself and how the company you work with provides one with a platform to multiply this investment several fold. He closed the session by asking everyone to be accountable to themselves.

Why invest in your career?

Shailendra ji shared how important it is to love what we do. He outlined that in order to love something, you need to be good at it. No one loves things that they aren’t good at.

This is exactly the reason, he explained, why investing in our career is necessary. If we invest in making ourselves better at what we do, we will eventually be an expert at it and will excel in it. One can invest any of the following into their career:

  1. Time
  2. Money
  3. Effort

He insisted that  if you do decide to invest in your career, you will get to whatever you dream of. Shailendra Ji recalled how he had drawn a white car in front of a house where he was standing wearing a Superman costume while he was in the fifth standard in school.

And today, he does have a house and a car which (you guessed it!) is white.

Organization as a platform

If there is one thing that is common with all of us humans, then it is work. We all work in our own ways to live our lives. You may think a beggar does not work, but he does toil in the hot sun begging for your mercy. Housewives may not dress up and go to an office, but we all know that they are some of the most hard working people we know.

What we should realize, he pointed out, is that the company provides us with a platform to define who we are as a person. We spend 1/3rd of our life (perhaps 2/3rd of our active life, the other third we spend sleeping) in our workplace. It is here that we achieve success and dream about achieving something together, much like the core purpose of ACT360 (Do Awesome Things).

He pointed out success stories of two of his colleagues who started at Merojob at the entry level and now head their own respective departments. He stressed that this was only possible due to their hard work and their motivation to utilise the platform provided to them 100%.

Self-accountability

Shailendra ji shared his story about the year when he did not feel like celebrating his birthday. This was because he could not really think of anything significant that he had done in the past year of his life. He asked us to have similar standards and to always ask ourselves, “What did you do this year?”, similar to the culture we have at ACT360 of asking “What awesome thing did you do this week / month/ quarter?”

He also shared that sometimes it is easier to be accountable if you have mentors. They can also help you when you are not hitting your targets, or even when you just need a confidante.

We would like to thank Shailendra ji for such a wonderful session. Do check out other sessions that we have had at ACT360 here.

Planning to run your amazing marketing campaign in the Digital World?

Call us or fill out this form today to book a free 1 hour consultation with our experts.

 

 

Posted in Learning SessionsLeave a Comment on Shailendra Raj Giri – Investment Lessons from an HR Expert

Learning Sessions at ACT360

Posted on May 28, 2019Jun 25, 2019 by ACT360
Learning Sessions at ACT360

As you can read from employee experiences like the one Sophiya, Sambhawi and Bishrant have written, we take living our core values pretty seriously. We strongly believe that living these core values day in and day out is critical to achieve our core purpose of “Do awesome things!”

As such, we have dedicated alternate Sundays to practice one of our core values (Thirst for Learning). Among a few other things that happen on Sundays (Toastmasters themed Presentations, fun and play), there are also learning sessions where we call notable people from various walks of life.

The focus is to understand and get a different perspective on how to lead a better life. The ideas and stories that have been shared in this platform have always been inspiring and eye-opening to our family of superstars.

In some cases, we have also invited our clients to tell stories about their business. This helps us not only appreciate their work but also gives enough ideas to our content writing team. 🙂

So far, we have been lucky to host the following notable personalities.

Swapnil Acharya – How Not to Piss off Your Printing Press

Pavitra Gautam – Design Thinking

Niranjan Shrestha – Annual Strategy Session

Pankaj Pradhananga – Date with why

Zaffar Naik – Design Thinking for Content Writers

Umesh and Abhishek (Unlearn) – Power of Storytelling

Cheteze Tamang – Re-orientation of our Values

Acu. Sudarshan Basnet – Correct Posture while Working

Dipanker Shrestha Tamang- Meditation

Ashish Chaulagain – Spirituality in Practice

Sachindra Dhungana (NIBL Capital) – How to Start with Investing

Kushal Harjani and Raghavendra Mahto (Doko Recyclers) – How to be Smart with Waste Recycling

Sumana Shrestha – How Communication Skills Save Lives

Santosh Raj Pathak – Managing Partnerships

Pravin Moktan – Finding Oneself and Learning from our Past

Ajay Regmi – Surround Yourself with Good People

Aakar Anil – Understanding Digital Marketing Analytics

Bijay Gautam – Creative Servicing

Bishesta Dhakwa – Rethinking the Jewellery Design Process

Rohit Shrestha – Journey of a Burgerpreneur

Bikash Nahata – How to Create a Wonderful Experience with Customers

Jeff Moore – Entrepreneurship in the USA & Yogesh Satyal – Presuppositions

Otto Dargan – Managing Risks in a Growing Company

Pavitra Gautam – Brainstorming Techniques

Raji Manjari – Mental Health – Myths and Reality

Dr. Niyukty Arjyal – Busting Myths about Dental Hygiene

Rajeev Dhar Joshi – The Story of Kathalaya

Shailendra Raj Giri – Investment Lessons from an HR Expert

Nishant Pradhan – Fitness is a Lifestyle

Planning to run your amazing marketing campaign in the Digital World?

Call us now at 9801136042 or book a free 1 hour consultation with our experts.

Posted in Learning SessionsLeave a Comment on Learning Sessions at ACT360

WAISTA – Harpal Rich Rice

Posted on May 14, 2019Aug 9, 2019 by Amod Niroula
WAISTA – Harpal Rich Rice

At ACT360, we often analyze why a particular ad was shown on our staff’s news feed. This blog is a part of a series that we are doing to let you in on why we think the ads were shown to us.

In this blog, Amod looks at why this particular ad from Harpal Rich Rice got served to him.

The Facebook ads platform has a few features that can be a great tool for someone who is trying to learn targeting in digital channels, and we will use these tools today to analyze why Harpal Rich Rice ads were shown to me.

Why am I seeing this ad?

The first feature called “why am I seeing this ad?” allows you to see why Facebook showing you these ads. You will know what the targeting criteria was.

For example, this ad from Harpal Rice was shown to me the other day, and when I checked to see why was it shown to me, I found that they wanted to show it to people aged 26 – 40 and who live in Kathmandu. This information about me is conveniently available to the FB platform through my profile.

Ad Library

Another way of learning more about the ads and their strategy is to look at the Ad library from the Page Transparency tab in the brand’s Facebook page. This helps you understand what other ads (other than the one that was served to you) are being served by the page. Although this feature was (kind of) forced upon Facebook after the US election in 2016 to let people know if brands are promising different things (contrary) to different people, it is a great tool to analyse the brand’s marketing strategy as well.

In Harpal’s case, there are no other ads running apart from the one that was shown to me. This is a common practice in Nepal, where people do not understand the concept or the need to split test ads.

Does the targeting option make sense?

The brand seems to have used only demographic factors for running their ads. By targeting 26 – 40 year old people, they could be looking to target people who run households and have a say in purchasing decisions of staples like rice.

The brand owners may have also been advised that the majority of audience in Facebook are from Kathmandu. This may be the reason for them to target Kathmandu only. Another reason to target only Kathmandu could be to boost sales (as most of their distribution could be in this one location) in Kathmandu only.

Buyer’s journey consideration

The content of the advertisement is fairly salesy and asks people to take action. This may be because the brand considers their target audience (in this case, me) is already aware, and is considering buying rice. This is a sound logic as rice is something that has to be bought every month or so.

It is therefore okay for them to be salesy most of the time, although it would be nice to run ads that would make people aware about the quality of the product keeping in mind the AIDA or the ACD framework of inbound marketing.

Could there be a better way?

Although the overall strategy does make sense, a more gender neutral copy would do a lot better. Also, with Facebook’s capability to segregate gender properly, it would have been more effective if separate copies were written for different genders.

An ad talking to a “grihini” would connect with me way less than a message talking to me (a responsible husband). A better way still would be to run two ads (split testing); one targeting females and married customers (as the ad says grihani) and another one targeting males with slight plays in the copy (for eg. the rice your wife would love, etc).

Regardless, in my case, I would say the ad did manage to reach its ideal customer as I am the one who often purchases rice in my household. This I feel is more down to luck than to the plan.

That’s all for this week. We will be back next week analysing another ad and why was it shown to us. Do keep visiting our blogs!

Planning to run your amazing marketing campaign in the digital world?

Call us at 9801136042 or fill out this form today to book a free 1 hour consultation with our experts.

Posted in Why Am I Seeing This AdLeave a Comment on WAISTA – Harpal Rich Rice

Why Am I Seeing This Ad? (WAISTA)

Posted on May 14, 2019Jun 25, 2019 by Amod Niroula
Why Am I Seeing This Ad? (WAISTA)

A lot of the times brands ask us how to best reach their target audience. Or even who their target audience should be (who do we talk to to get the most sales, or whatever the business goals).

Of course, asking this to a digital marketing company makes a lot of sense, because one of the best things about marketing in the digital world with digital tools is that these tools provide an amazing array of options and ability to reach the specific target audience.

Specifically, when brands run ads on Facebook (which a lot of brands, both Nepali and international, do now), there is a huge list of options you could choose from.

This list is so mind-boggling and more often than not, advertisers may choose to completely ignore this and do what we call “blanket targeting”.

Does blanket targeting work?

There could be few situations where blanket targeting (reach) could make sense, for example, when brand awareness is the main goal, it is imperative to let everybody in the vicinity know of the brand’s existence.

Apart from these specific situations, blanket targeting approach should be avoided at all costs.

Finding the target that matches the product’s value proposition is often not just about targeting the right audience, it is also about keeping the cost to a minimum.

Platforms like Facebook (and other programmatic platforms like Adwords) also put a relevance metric to come up with the bid value, and hence, the cost for the ad.

The more relevant content there is in your advertisement to the audience you want to reach, the more likely it is that your cost will go down and you can show your ad to more people with the same budget.

But how?

The problem then is to find out how to best to configure the ads so that the intended target group is served by the ad. Through a series of blogs over a few months, we will try to look at some of the ads being served to our team and try to understand:

  1. Why was the ad served to us in the first place? I.e. what targeting options could have these brands used?
  2. Did those targeting make sense, or more importantly, what could the brand gain or lose by showing the ad to me?
  3. Could there be a better way to reach the target audience?

For the first blog in the series, Amod looks at an ad by Harpal Rich Rice.

Planning to run your amazing marketing campaign in the digital world?

Call us or fill out our enquiry form and book a free 1 hour consultation with our experts.

Posted in Why Am I Seeing This AdLeave a Comment on Why Am I Seeing This Ad? (WAISTA)

Digital Marketing is not Facebook Advertising

Posted on May 7, 2019Aug 5, 2019 by Amod Niroula
Digital Marketing is not Facebook Advertising

As more and more businesses understand and realize that customers are no longer being reached on traditional marketing channels, the focus is on digital tools and channels like never before.

This has led to a rapid growth in the “digital marketing” industry, with new companies opening up every other day.

With this, the competition has become heated on two fronts:

  1. Between the new age digital marketing companies (i.e. the “cool” growth hackers) and the traditional creative / publishing / PR agencies.
  2. Between the digital marketing companies which, without understanding the value and market, proceeded to compete on prices.

While both of these races have helped clients choose from a wide array of services, it has also built a rather narrow view of what marketing in the digital age entails. Furthermore, as traditional agencies realized that business was being taken away from them, a defensive approach meant that they discredited any need or reason to go digital.

“Digital (Facebook) is a complete waste of time and money, it adds ZERO value to a client,” said one of the owners of a leading creative agency.

Similarly, the “new age growth hackers” have positioned themselves as a “cheap” alternative to any businesses to run their marketing campaigns. Without recognizing that marketing actually implies to understand a need, create value to deliver that need and then communicate that value, the collective voice was (and still is) that digital is cheaper, just on the basis of advertisement spend.

The added pressure to be trendy and current actually adds to the creative costs many times when a business engages to leverage a digital platform for their communication.

So what happened next?

As businesses followed other businesses (mostly because of FOMO, fear of missing out), the misconception spread like wildfire, and for most business professionals, Digital Marketing starts and ends with Facebook posts (the more the better) and boosts (the cheaper the better).

This means that when we (i.e. ACT360) propose to review an organization’s marketing, and hence the digital strategy at the start of new engagements, we are almost always questioned about its necessity. Such is the narrow view on marketing on digital platforms that we are often asked questions like, “How many posts will you do?” which, to be honest, is irrelevant.

So what does matter?

This narrow view has the potential to not only be ineffective but actually harm existing brand equity that age-old agencies might have had built for the brand. The reason being that with most of these “Facebook marketing”, no strategic vision for marketing is formulated.

This precedent defeats one of the many benefits the marketers get from the digital world – a consistent feedback loop (through several metrics) of where their marketing strategy and implementation is heading. After all, if you do not know what you are doing, you will not know what to measure and hence whatever you are doing will be irrelevant.

In cases when the business professionals do track metrics, these often are, what has come to be known in digital marketing lingo as, vanity metrics. These include things like page likes, number of likes on posts, number of people sharing your post, and more.

While these all sound good to your ears, do they tell you anything about how effective your marketing campaign was?

Very few professionals actually look beyond these vanity metrics and compare the marketing efforts to real business metrics such as acquisition cost, lifetime value of a single customer, etc.

Points to consider

Another important issue to note is that all social platforms are what we call “rented” platforms.

Businesses do not own 100% of these platforms, so any change in how they decide to behave will have an adverse effect on your whole marketing program. For e.g., organic reach in Facebook is close to zero now as Facebook works to show more content for private digital spaces. Google+ also recently shut down so any marketing effort on that platform any business had done would be of no value now.

As you can see, it is more important to spend at least some of your digital marketing budget to build content in the digital assets you own. These include websites, apps, discussion boards, and forums. And this brings us to a point why businesses still might need to work with creative agencies who will probably have better resources to create communications that stick.

Digital marketing companies can then help businesses curate this content in different platforms (both owned and rented) which requires a different skill set, expertise, and resources altogether.

Regardless of how marketing workflow is set up in your firm, you may work with one single agency (either traditional or digital) or with multiple agencies, to make marketing work in the digital world, we recommend you always remember that “Digital marketing is not limited to Facebook Advertising.”

Planning to run your amazing marketing campaign in the digital world?

Call us or fill out this form today to book a free 1 hour consultation with our experts.

Posted in Digital MarketingLeave a Comment on Digital Marketing is not Facebook Advertising

Content Writing as a Career According to Sumina Subba

Posted on May 7, 2019Aug 5, 2019 by ACT360
Content Writing as a Career According to Sumina Subba

For most Digital Marketing professionals, Content Writing is a great place to start your journey into the world of Digital Marketing. Usually, new hires start writing content, and work on to other responsibilities such as handling social media or copywriting (for ads) and end up managing teams of Content Writers, Designers and more.

Do the youth here know that Content Writing is a valid entry point into a long term career in Digital Marketing?

Sumina Subba is a Human Rights and Cultural Diversity postgraduate from the University of Essex. Over the course of her career, she has held various human rights and communication positions. Sumina has also experienced a taste of content writing when she worked as a Content Writer in a Digital Marketing company.

We asked her for a few words about her writing job and her experiences so far.

A career change

I was looking for a change in my professional career, something to help me learn new things. One day, a friend encouraged me to apply for the position of a digital content writer for a marketing company. Thrilled and curious, I took it as a chance and it was perfect.

When I applied, I did not know what it was or what it would be like for me. I was given tasks to write blogs, posts, Q&A forums and other kinds of articles. I was introduced to various forms of content writing. At the time, I was mostly discovering and learning new things relevant to content.

While exploring the content writing job, I stumbled onto things like Search Engine Optimization (SEO) and website traffic. One interesting thing that I encountered was keywords, and how using them properly could attract target audience towards the website. This was the key element in building traffic towards the site of the company.

It was definitely a challenge at first but I could see myself improving every day. I had previously worked in a media house, this gave me some help with my writing skills. However, being a content writer introduced me to a vast range of topics, all of which challenged me to write credibly about a variety of subjects, and in a range of different styles.

I had to be particularly concerned about keywords. Eventually, I got the hang of it with a generous amount of help from my colleagues and a bit of hard work from my side.

Content writing as a career in Nepal

The concept of content writing is basically creating content for a particular website or for a specific client’s / company’s website. Content writing is a “niche” career, as you will be working within a specific circle for your target audience.

Since most of the businesses today want to increase their online presence, there is a growing demand for good content writers. Online businesses are always hungry for quality content because good content will always attract genuine customers.

To become a content writer, you need two things — a good command over English and an appetite for learning. If you think you are not proficient in written English, then practice is a must. The digital marketing industry is evolving into a competitive sector, so put more effort into improving your language skills. All it takes is the desire to take initiative and eagerness to learn more.

Moreover, most companies within the digital marketing industry have flexible working hours. You don’t have to stress over long office hours like a strict 9 – 5 regimen.

Being a creative field, everyone has realistic deadlines, plenty of information and invaluable support. I liked that it pushed me away from my comfort zone and polished my skills for a different platform.

I would encourage anyone to go for it! It is fun and learning never stops. Whether you’re an amateur writer looking to turn your writing skills into a career, or a professional writer looking for additional projects, content writing for the digital marketing industry is a great place to start. Do keep in mind though, just like any other job; you also need to be serious and committed. Always be prepared to be a team player – this is not a one-man show!

Finally, there are endless things to learn in this field – it is limitless. Above all, WORK HARD !! — because there is no substitute for diligence. You can do it!

Although I only worked as a Digital Content Writer for five months, the experience was worth it.

Sumina currently works as a Customer Service Manager for an online company. She has previously worked with Save the Children as the Media and Communication Officer for the Nepal Earthquake Response Program based in Gorkha.

In her free time, Sumina keeps herself occupied by reading books and writing poems. She’s also an avid photographer, food fanatic, and aspiring wine and tea aficionado.

Looking to start your journey in the digital marketing industry?

If you think you have what it takes to be a great content writer and a part of our family of superstars, apply now!

Posted in Digital MarketingLeave a Comment on Content Writing as a Career According to Sumina Subba

Recent Posts

  • The ACT360 Experience: Nischal Shrestha, Intern
  • The ACT360 Experience: Jyotirmaya Pradhan, Intern
  • Ways to Express Yourself through Digital Marketing
  • How to give Access to your Facebook Ad Account to your Agency
  • Facebook Advertising for Beginners

Recent Comments

    Archives

    • August 2022
    • November 2021
    • September 2020
    • July 2019
    • June 2019
    • May 2019
    • April 2019
    • March 2019
    • January 2019
    • December 2018
    • September 2018
    • August 2018
    • September 2017
    • May 2017
    • April 2017
    • February 2017
    • September 2016
    • August 2016
    • June 2016
    • May 2016

    Meta

    • Log in
    • Entries feed
    • Comments feed
    • WordPress.org

    Copyright 2018, ACT360 Pvt. Ltd. All Rights Reserved.

    We ensure customer success.

    Let's do awesome things together.

    Work with us

    We ensure customer success.

    Let's do awesome things together.

    Let's start

    Contact us

    info@act360.com.np

    9801136041, 9801136042

    Follow us

    Visit us

    Pabitra Pyara Marg,
    Baluwatar, Kathmandu,
    Nepal

    • Story & Culture
    • Expertise
    • Projects
    • Careers
    • Blog
    • Web Hosting

    © 2023, ACT360. All Rights Reserved. | PAN : 603565944 | CRN : 142559/072/073